Optimisation platform for
energy producers

FAQ

Answers to frequently asked questions about Aurora by Sigholm – security, data ownership, implementation and more.

• Is it secure?
  Security is our highest priority. Aurora by Sigholm uses several web services where all suppliers has certification for compliance with ISO/IEC 27001:2013, ISO 9001:2015 and ISO 14001:2015. Since both development and management is handled internally at Sigholm for all services we keep total control and full transparency between us and you as customer and end-user.
• How long do we have to wait for our production data to be shown after uploading?
  We can offer the possibility of immediate mirroring of the information in AbS as soon as it reaches us.
• Who owns my data?
  You own all data uploaded and generated by AbS, and you always have the right to correct information that belongs to you. We only have the right to manage data, and only Sigholm has full access to the information. We also offer you the opportunity to retrieve information via our API.
• How much time does it take to build an optimization model?
  This depends on the size and complexity of the plant, as well as the need to adjust your operational work processes to maximise the value of your production. A typical medium-sized plant with 5-10 production units can take anywhere from a few weeks to several months depending on the starting point and your own initial level of ambition.
• How does the pricing work?
  We want your business to be able to use AbS in the way that gives you the most value. The platform is based on three levels, and pricing depends on the implementation and the size and complexity of the facility in question. The subscription consists of two parts: a start-up cost for the development of the facility model and implementation, and a recurring monthly cost for use, service, management and ongoing improvements to the service.
• How does it work if we want to customise the content in AbS?
  We want to develop with you! We encourage feedback and requests for custom integrations, parameters and content on plant level. Nothing stops you from requesting a specific module in Aurora by Sigholm.
• Can we use our own forecasts?
  Of course! As long as you have a data integration set up where you can send data to us, you can use any parameters you upload to be included as specific statements for the optimization model, present them in custom widgets and more!
• Can you help set up the required data integration?
  Of course! If you don't have an internal IT or development team that can set up integrations to send production data to our API we can help you get started safely!
• How does the onboarding process work?
  We always start by identifying how the facility model should be structured and fine-tune the model together with you before publishing the content for the rest of the business. We help train your users in AbS and also suggest during the training sessions how you can best use the platform based on your circumstances. Our energy system engineers are available to answer your questions and receive feedback every weekday during business hours.